Shipping policy

Shipping Policy

Thank you for shopping with Orelo & Co. We are committed to delivering your order as quickly and smoothly as possible.

Processing Times

All orders are processed within 1 to 3 business days. During busy periods, launches or promotions, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

UK Shipping

Standard UK shipping usually takes 2 to 5 business days after dispatch.

Shipping costs are calculated at checkout and will be displayed before payment is completed.

Overseas & International Shipping

We proudly offer overseas shipping to selected countries worldwide.

International delivery times generally range from 5 to 15 business days depending on the destination and local courier services. Please note that customs processing may occasionally cause delays outside of our control.

Customers placing overseas orders are responsible for any customs duties, import taxes or additional fees required by their country.

If your country is unavailable at checkout, please contact us and we will do our best to assist.

Delays

While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to courier issues, customs clearance, weather conditions or high demand periods.

Incorrect Address Information

Please ensure all shipping details are entered correctly before completing your order. Orelo & Co cannot be held responsible for parcels sent to incorrectly provided addresses.

Lost or Damaged Parcels

If your order arrives damaged or appears lost in transit, please contact us as soon as possible with your order number so we can help resolve the issue.